Frequently Asked Questions


Do you offer franchises?

At this time, Goldilocks USA does not sell Franchises. The Philippine operation offers franchises for Philippine locations only, they do not cover USA and Canada operations.

How do we open Goldilocks franchise in the Philippines?

For more information on Goldilocks Franchising opportunities in the Philippines, you may visit their website at

Mail Order

Do you ship to Alaska and Hawaii?

No, due to shipment transit time and limitations. We also do not ship to Military/APO/FPO/DPO address due to shipment regulations.

When do I receive my order?

We at Goldilocks are happy to delight you with your favorite baked treats! To ensure freshness of our bakery products, we mail orders only on Mondays & Tuesdays. Order cut off as follows: MONDAY SHIPPING (previous Friday 2:01 PM to Wednesday 2:00 PM ). TUESDAY SHIPPING (previous Wednesday 2:01 PM to Friday 2:00 PM). Please be advised that carriers are experiencing delays due to high demand. Though most of our shipments are delivering on time, we have encountered some delays with fewer updates during transit. Please allow a few extra days for updates and delivery prior to contacting our Customer Care. Our carriers are working diligently to ensure orders arrive on time. Processing and shipping can take a minimum of 1.5-2 weeks. For a quicker shipping option please check out our new EXPRESS BOXES which arrive in 2-3 business days after processing and handling. Please allow enough time for processing and shipping when ordering your packages for the Holidays.

Can I choose or customize packages?

We currently do not have the option to customize Care Packages or Express Boxes. Each Care Package and Express Box was carefully selected to ensure they included all of your favorites. We offer a variety of products in each bundle to satisfy all of your needs.

Catering And Special Occassions

Do you cater?

Some of our locations offer catering services. Please contact the store location nearest you and they should be happy to assist you for more information. You can find a list of all our stores and the contact information at


What are the prices for your cakes?

The prices for our cakes and other products vary. Please call any location near you for pricing information.

Store Delivery

Do you deliver?

GOLDILOCKS STORES have now partnered with DOORDASH and GRUBHUB! Get your favorite GOLDILOCKS Products in the comfort of your home, in your office, or wherever DOORDASH/GRUBHUB can reach you!!